RETURNS

The Schmoo – Return & Refund Policy

Thank you for shopping at The Schmoo . We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

• Items must be returned within 30 days of the original purchase or delivery date.

• Proof of purchase (order confirmation number or receipt) is required for all returns.

2. Condition of Goods

To be eligible for a full refund, all returned items must meet the following criteria:

• The item must be unused and in the same condition that you received it.

• Items must be in their original packaging with all tags, labels, and included accessories intact.

• Damaged, altered, or incomplete items may not be eligible for a full refund.

3. Non-Returnable / Final Sale Items

• Custom, personalized, or made-to-order goods.

• Clearance, final sale, or promotional items.

4. How to Initiate a Return

1. Contact Us: Email our customer support at [handmadebytheschmoo@gmail.com / 07522 088228] with your order number and reason for the return.

2. Instructions: We will provide you with return instructions and an address. The cost of returning items is the buyers responsibility. Once goods are received and inspected you may be eligible for some or all of the return costs back.

3. Pack & Ship: Securely package your item in its original box and write the return address clearly on the package.

5. Refund Process

• Inspection: Once we receive your returned package , we will inspect the item(s) within [3–5] business days.

• Approval: If approved, your refund will be processed back to your original method of payment including your return postage costs.

• Timeline: Credit card and bank refunds usually take [5–10] business days to post to your statement, depending on your card issuer.

6. Return Shipping Fees

• Standard Returns: Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

• Defective or Incorrect Items: If The Schmoo sent the wrong item or it arrived damaged, we will provide a pre-paid return shipping label at no cost to you.

7. Contact Information

If you have any questions about returning an item, please contact us at:

• Email: [handmadebytheschmoo@gmail.com]

• Phone: [07522 088228]

• Address: [North Hill of Pitgair Croft. Gamrie, Banff, Aberdeenshire, AB45 3SJ